diamond exchange

diamond exchange App support

Contact
+91 2855011862

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The diamond exchange:

Q1: How to log in after installing the diamond exchange?

To log in, open the app and enter your registered mobile number, then verify the OTP sent to you. This one-time authentication step will securely log you in without requiring a password or email. You can now easily access your account using this convenient method.

Q2: What should I do if I am not getting OTP?

First, check your internet connection to ensure a strong signal. Wait for the send OTP button to load, then click it to initiate the OTP process. If you don't receive the OTP within the given time, use the app's live chat support system for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with the same active phone number. If your number has changed, please send your updated KYC details to our customer support via email to facilitate a smooth account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and play the updated app without any further problems. Once the new version is installed, you should be able to access it without issues.

Most Asked Questions Related To Withdraw In The diamond exchange:

Q1: What is the minimum withdrawal amount in the diamond exchange?

In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other apps. Withdrawals are limited to earnings from gaming activities, excluding bonus amounts. This means users can only withdraw the money they've earned through gaming, not the bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please complete and submit your KYC details in this app, including saving your Aadhar card, UPI, and all relevant bank information. This is a necessary step to ensure a smooth and secure experience. By doing so, you will be able to access all features and services within the app.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically process transactions within a timeframe of 30 minutes to 3 hours. However, in some cases, payments may experience a delay, resulting in a wait of up to 24 hours. This delay is an occasional occurrence rather than the standard processing time.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds are exclusive to gaming use and cannot be withdrawn by anyone else. You can withdraw winnings earned from playing games with the bonus amount.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, go to your settings and check your transaction history. If your withdrawal request isn't showing, don't worry, as the funds will typically be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.

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